At MAHSA Specialist Hospital, we recognize that all patients and their families have basic rights, and we are committed to honouring those rights. In return, we request all patients and their families to cooperate with us by fulfilling their responsibilities so that the best possible patient care can be provided. If you have any questions about your rights and responsibilities as a patient, kindly approach our staff for assistance.
Patient Rights
Right to Information
Every Patient has the right to information regarding:- The name and professional qualification, of the Doctor/Healthcare Professionals, treating him/her;
- His/her state of health, the diagnosis, possible complications, preventive strategies and probable medical prognosis;
- The approximate cost of treatment or services.
Right to Consent
Every Patient has the right to:- Give or withhold his/her consent for any proposed medical treatment / therapy / procedure / surgery / blood transfusion and has the right to receive adequate information from the treating Doctor to enable him/her to exercise this right; and
- Seek a second medical opinion before giving his/her consent if so desired.
Right to Choose / Participate
Every Patient has the right to:- Make decisions about his/her care and right to refuse treatment after understanding the implications of such a decision. Patient can decline treatment as long as they are aware of the consequences of declining said treatment;
- Change the treating doctor/team or the Hospital, if so desired.
Right to Privacy
Every Patient has the right to:- Reasonable privacy during his/her consultation and examination by the Doctor during the course of his/her treatment and during various medical investigations;
- Have his/her medical records be treated as “doctor-patient privileged information” and kept confidential except when required by law or by an authorised insurance agency or company.
Right to Respect
Every Patient has the right to:- To receive appropriate care regardless of race, culture, religion, age, gender or physical disability; and
- To not be subjected to abuse of any kind or neglect.
Right to Quality Care
Every Patient has the right to:- Receive from his/her treating Doctor/doctors medical care rendered in accordance with reasonably expected professional standards of care expected from a qualified professional and be treated as individuals with dignity, courtesy and compassion.
Right to Pain Relief
You have the right to have your pain assessed and be involved in the decision about treating your pain.Right to Expected Cost
The patient has the right to know the expected cost of hospitalisation and the hospital staff shall from time to time provide relevant information to the patient.Grievant Mechanism
The patient has the right to have his/her grievance heard.Organ Donation
Please inform your doctor and family if you wish to be an organ donor. The necessary steps will be taken to activate this process when needed. However, you have a right to change this decision at any time.Patient’s Responsibilities
In order to enable effective enforcement of this charter, it is important that the patients have a responsibility to:
- Provide a complete and accurate history and information about his/her health, including present condition, past illnesses, hospitalizations, medications, natural products and vitamins, and any other matters that pertain to his/her health.
- Provide complete and accurate information including full name, address and other information.
- Follow the prescribed treatment plan and carefully comply with the instructions given and to attend follow up appointment as requested.
- Ask questions when he/she does not understand what the doctor or other member of the health care team explains about diagnosis or treatment. He/she should also inform the doctor if he/she anticipate the problems in following prescribed treatment or is considering alternative therapies.
- Accept responsibility for the decisions a Patient makes regarding the treatment.
- Abide by all hospital rules and regulations.
- Comply with the NO SMOKING policy.
- Treat hospital staff, other patients, and visitors with courtesy and respect.
- Not take any medications on own without the knowledge of doctor and health care professionals
- Be on time in case of appointments. To cancel or reschedule as far in advance as possible in case of cancellation or rescheduling an appointment.
- Not give any medication prescribed for him/her to others.
- Provide complete and accurate information for insurance claims and work with the hospital while processing claims and to make payments if the same is denied.
- Communicate with the health care provider if his I her condition worsens or does not follow the expected course.
- Pay for services billed for in a timely manner as per the hospital policies.
- Respect situations when the condition of another patient’s medical condition may be more urgent than yours and accept that the Doctor may need to attend them first.